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Frequently Asked Questions
We appreciate every question that customers ask us.
In order to make your experience better, we compiled these frequently asked questions that Greenhouse Emporium has received so far.
Interested in something specific?
About the store - Greenhouse Emporium
In contrast to Amazon and eBay, we actually offer customer support. You can leave us a message, call us, or chat with us and we will help you the best way we can. We might not be able to compete with Costco, Walmart & Co in terms of prices, but we care about our customers.
In addition, we are a small business. We don’t use a call center for returning calls. You will speak to an actual person that is affiliated with Greenhouse Emporium, whether it is through email or on the phone.
So, why do we link to Amazon for some products. We made the hard decision to forward you to Amazon for certain items, because we cannot compete with them for pricing. In this case, you are better off ordering these specific items there. As long as you are happy, we are happy, too. Of course, we are thankful for any business so don’t forget to browse through our store or give us a call – we’ll help you find what you need!
Your information is secure at all times. We only collect data, such as name, address and email in order to fulfill your purchase. Please read more in our Privacy Policy.
We are an authorized dealer of every manufacturer we carry. Which means you will get the most up to date product information and full manufacturer warranties will be honored for all products that you can purchase from us!
We are an online-only retailer in order to keep our prices low. If you want to see a product in real life before you purchase, give us a call and we will see if we can find something near you to view.
Shipping
Want to rather watch a video? Check out this video about shipping-related questions!
Shipping and freight is free to the continental U.S.
Unfortunately we can only ship to the continental United States.
If your order is in stock it will ship within five business days from the date of your order.
Most items are shipped directly to your house, while others are shipped to a shipping depot close to your location. From there a representative of the shipping company will call you to schedule the delivery.
We will send you the tracking information as soon as we receive it. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at [email protected]
You will be provided a tracking number within 5 business days of placing your order. Click this tracking # to see where your package is. If you did not receive a tracking # please email us at [email protected]
We use several different shippers depending on your location and the location of the warehouse your product ships from. This can be FedEx, UPS, XPO Logistics, SAIA, etc.
Greenhouse Emporium does not own a warehouse. We ship directly from our suppliers/manufacturers, which are located all over the country.
LTE delivers curbside. UPS and FedEx deliver to the doorstep.
Returns
Please visit our Shipping & Returns page.
Ordering Process
You certainly can. However, we always recommend typing in your information on your own. We literally do nothing else when you order over the phone.
Yes you can. Please visit our Shipping & Returns page for more information.
Payment & Deals
Rather want to watch a video? Check out this video about payment-related questions!
We currently accept: Credit/Debit Cards (Visa, American Express, MasterCard, Discover, JCB, and Diners Club), Cashier’s Checks, Money Orders, Wire Transfers, and Purchase Order (PO).
At this time, we do not offer financing.
Yes, it definitely is. We use Stripe as our payment processor and they are Level 1 PCI DSS Compliant.
PCI DSS is the security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.
The most common reason a credit card is denied is because the bank has blocked the transaction. The easiest way to fix this is to call your bank and preauthorize the transaction.
The second most common reason a credit card is denied is because the zip code was accidentally typed incorrectly.
Your payment will be processed as soon as we confirm that your item is in stock.
If you are placing a special order and or a preorder then your payment will be processed right away.
No, there are no surcharges added to your purchase.
For Texas customer: Texas state and local sales and use tax is included in the sales price.
For all others: There is no sales tax at this time.
You enter your promo/discount code at checkout. Not in the cart but at checkout.
No, you can only use 1 discount code. If you find yourself in a situation where you would like to use more than 1 please give us a call and we will create a new code for you.
Yes and No. We do not have a set discount available for veterans. However, as a veteran-owned business, we will always work to give veterans the best deal we can. So, contact us via phone or email.
After receiving the product(s)
Rather want to watch a video? Check out this video about receiving damaged products & missing parts!
In the rare event that your delivery is damaged, all of our suppliers will work to quickly send replacement parts or even a completely new delivery if the need arises. This is entirely up to the discretion of the manufacturer, but your satisfaction as a customer is the top priority of both Greenhouse Emporium and the manufacturers we represent.
Please contact us immediately if your delivery is damaged and mark the receipt document that the shipper gives you with the word “DAMAGED” on it to signify into the shipper’s system that the delivery was damaged. Parts damaged by the shipping carriers must be reported to us within 10 days of the time the damaged packages arrive.
Missing parts must be reported to us within 5 days of receiving your purchase. Please complete the inventory list before attempting assembly as instructed. It is very important to inventory every box asap, even if you do not plan on constructing the greenhouse right away.
This way we can send out parts before you start the assembly process. It has happened that a customer started assembling a greenhouse and then noticed a missing part. This not only prevents your product from being damaged due to being half assembled, but saves you time as well.
You should ALWAYS do an inventory check as soon as you can upon receiving your order. That way we can send out missing or damaged parts asap. We cannot guarantee that we can send out damaged/missing parts after weeks or months of receiving the product.
If we can we will, however, there is no guarantee we will be able to after a large amount of time has passed.
Assembly & Ground Preparation
We have put a lot of information into this blog post: All You Need to Know About Greenhouse Foundation & Flooring. Please read it, if the following answer isn’t helpful enough.
You should set up your greenhouse on level ground in order to ensure proper assembly.
We recommend gravel, dirt, or peet rock for the interior foundation of your greenhouse.
We DO NOT recommend an interior cement foundations because it holds a lot of heat in the summer and a lot of cold in the winter. Cement footings is perfectly fine and some greenhouses even require the use of cement footings / foundation.
Some people have installed their greenhouse on a wooden deck or patio, which can be useful for smaller greenhouses. The main concern of this method is the temperature leakage since a wooden deck has gaps that let in air. Therefore, we do not recommend it for larger greenhouses.
We like to say: If you can assemble IKEA furniture, you can assemble a greenhouse. Each product comes with a detailed manual. There are also videos available for some products.
For questions concerning the construction of a specific greenhouse please refer to that product page for more information or email us at [email protected].
This depends on your skill set and the product. We include this information for each product in the “Features & Benefits” section. However, the estimated time can still be longer or shorter depending on your skills and how many people you have helping you.
This depends on each product. Some come with everything included and others don’t. Check out the “Features & Benefits” section of the product you are looking at. If this information is not included, feel free to reach out to us via email or phone.
We do not offer this service. Most general contractors are able to set up your greenhouse and prepare the ground. Most of our products have the assembly manual listed under the “Features & Benefits” tab. This may help with the estimated cost for the contractor.
We do have a recommended contractor / constructors for certain areas. Please email or call us to see if we have a recommendation for your area.
